Privacy & Security
Shipping:
StringStalker.com has $5.99 Flat Shipping for all orders. That's correct! Order an unlimited amount of products and the shipping is still only $5.99. Our policy is to give the fastest possible service. All orders will be shipped within 2 business days. No handling or hidden fees.
All returns and exchanges must be made within 30 days from the date the order was shipped. Returns are refunded in the method of original payment. An exchange may be made for merchandise or equal or greater value.
Exchanges & Defective Items:
If you end up picking the wrong size, make sure you don’t wash it, drop it in mud, have your dog roll around on it or dry your car with it, and simply return it to us in like new condition. Customer is responsible for return postage. Our team of attorneys tell us this means you pay to get it back to us and we'll pay to ship the new one out to you. Unless it's defective. If it's defective, we'll pay for the return and get the new one out. Then we'll take our quality control person out back and spray them with cold water from the hose.
Item(s) must be in new, resalable condition – unworn and unwashed.
If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
All exchange items will be sent out within two (2) business days of receiving the item to be exchanged.
Returns:
30 days maximum from shipping date to obtain Return Authorization Number. Contact us at info@stringstalker.com or fill out the requesting a Return Authorization Number along with reason for the return. This number must be placed on the outside of the carton or your merchandise or it will be refused by our receiving department.
Item(s) must be in new, resalable condition – unworn and unwashed.
All Return Authorization Numbers will be cancelled after 30 days of issuing the number
StringStalker.com is not responsible for return shipping charges
Returns are refunded in the method of original payment.
Goods Damaged In Transit
Fedex or USPS shipment: If there is visible damage to a package, have the driver note the damage on the delivery slip and notify your local Fedex or USPS office. Hold the package with original carton and packing material for Fedex or USPS to inspect. Notify StringStalker.com that the package was damaged and it will be picked up by Fedex or USPS. If cartons are in apparent good order, but upon opening carton the contents are damaged, notify StringStalker.com within 30 days and save the original carton and packing material.
Concealed Damage Reporting
USPS and Fedex require when reporting a concealed damage report that the original box and its entire packing contents must be kept for inspection. No credit will be issued if the original box and contents are destroyed.
StringStalker.com has $5.99 Flat Shipping for all orders. That's correct! Order an unlimited amount of products and the shipping is still only $5.99. Our policy is to give the fastest possible service. All orders will be shipped within 2 business days. No handling or hidden fees.
All returns and exchanges must be made within 30 days from the date the order was shipped. Returns are refunded in the method of original payment. An exchange may be made for merchandise or equal or greater value.
Exchanges & Defective Items:
If you end up picking the wrong size, make sure you don’t wash it, drop it in mud, have your dog roll around on it or dry your car with it, and simply return it to us in like new condition. Customer is responsible for return postage. Our team of attorneys tell us this means you pay to get it back to us and we'll pay to ship the new one out to you. Unless it's defective. If it's defective, we'll pay for the return and get the new one out. Then we'll take our quality control person out back and spray them with cold water from the hose.
Item(s) must be in new, resalable condition – unworn and unwashed.
If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
All exchange items will be sent out within two (2) business days of receiving the item to be exchanged.
Returns:
30 days maximum from shipping date to obtain Return Authorization Number. Contact us at info@stringstalker.com or fill out the requesting a Return Authorization Number along with reason for the return. This number must be placed on the outside of the carton or your merchandise or it will be refused by our receiving department.
Item(s) must be in new, resalable condition – unworn and unwashed.
All Return Authorization Numbers will be cancelled after 30 days of issuing the number
StringStalker.com is not responsible for return shipping charges
Returns are refunded in the method of original payment.
Goods Damaged In Transit
Fedex or USPS shipment: If there is visible damage to a package, have the driver note the damage on the delivery slip and notify your local Fedex or USPS office. Hold the package with original carton and packing material for Fedex or USPS to inspect. Notify StringStalker.com that the package was damaged and it will be picked up by Fedex or USPS. If cartons are in apparent good order, but upon opening carton the contents are damaged, notify StringStalker.com within 30 days and save the original carton and packing material.
Concealed Damage Reporting
USPS and Fedex require when reporting a concealed damage report that the original box and its entire packing contents must be kept for inspection. No credit will be issued if the original box and contents are destroyed.
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